International Route Changes

Due to the deep impact of COVID-19 on forward travel demand we have made the following changes to our International Route network across the following services:

• Auckland-Buenos Aires flights, that are currently suspended to 30th June, will not resume operation
• Los Angeles-London flights will not be resumed which will see us exiting this route earlier than the planned month of October 2020
• The non-stop Auckland-New York service will be postponed from October 2020 until late 2021 at the earliest

We apologise for any inconvenience this has caused and ask for your patience as we work through these changes with customers who are directly impacted. Our customer care team and contact centre will be contacting those affected by these travel changes with options over the week ahead. 

Customers booked via a travel agent, including a third-party website (e.g. Expedia, Booking.com) should speak with their agent.

Air New Zealand is currently operating a limited international network through to 30 June to keep air links open for essential travel and cargo movement on key trade routes. Total capacity has been reduced to 95 percent of pre-COVID-19 levels and demand will be reviewed on a route-by-route basis before services are resumed.

International flight schedules

In response to government travel restrictions and low demand due to the COVID-19 pandemic, we earlier announced a limited international network through to 31 May, to keep air links open for essential travel and cargo movement on key trade routes.

This schedule will now continue through to 30 June 2020.

Domestic services into Auckland continue to be scheduled to allow travellers to connect onto Tasman and Pacific routes.

Please note: All other Domestic air travel within New Zealand is only permitted for essential workers relating to the response function for COVID-19 and emergency and essential services.

The airline's international schedule through to 30 June 2020 will be as follows:

All services are subject to change as governments continue to introduce or change travel and border restrictions.

Physical distancing between customers

We are working to support government guidance around social distancing by allocating seating to allow additional space around customers where possible. We recognise there will be a need to keep families and some travelling companions together and will continue to support this wherever possible. We also ask that customers follow crew instructions when onboard our aircraft.

Changes to inflight services

More than ever, we're focussed on the health and safety of our people and passengers. We're therefore making temporary changes to our service offering on board.

These changes have been made to keep our crew and customers safe and provide a simplified plan for our catering partners, who are also working with reduced resources.

We will continue to provide special meals. Please request them when you book, as normal.

NZ domestic flights:

• No Koru hour
• No inflight drinks and snack service
• Water and lollies are still available

Australia and Pacific flights:

• We won't be serving snacks from the inflightbites menu

Other international flights:

• When you fly businesspremier™ we will serve a simplified version of our menu that is delivered on a single service tray. This reduces movement and contact in the cabin, but you will still be enjoying businesspremier quality dining
• We have paused parts of our service which increase interactions between crew and customers, such as the offering of a hot towel or pre-take off drinks from a tray in the cabin

Children travelling alone

As a result of the impact of COVID-19, until further notice, we will not currently be accepting children travelling alone for international or NZ domestic travel.

International flight schedules

In response to government travel restrictions and low demand due to the COVID-19 pandemic, we earlier announced a limited international network through to 31 May, to keep air links open for essential travel and cargo movement on key trade routes.

This schedule will now continue through to 30 June 2020.

Annouced on: 24 April 2020