Singapore Airlines
SIA extends most flight suspensions to June 30
Only 10 of carrier's 200 aircraft flying to just 15 cities
PUBLISHED : 25 APR 2020 AT 16:35
WRITER: AFP
SINGAPORE: Singapore Airlines (SIA) has said it will cancel most of its flights until the end of June. The announcement comes just four days after it said it would extend its near-shutdown until the end of May.
About 96% of scheduled flights will be cancelled, and the airline will fly only to 15 cities in that period, it said in a statement on its website. They include six Southeast Asian cities, Tokyo, London and Los Angeles.
Out of SIA Group’s fleet of approximately 200 aircraft, only about 10 are now in operation to serve a limited passenger network.
Singapore confirmed an additional 618 coronavirus cases on Saturday, bringing the city-state’s total to more than 12,600. A majority of the cases have occurred in dormitories that house foreign labourers.
Singapore Airlines has had 15 staff test positive for coronavirus since last month, with nine fully recovered, the Straits Times reported.
Covid-19 Assistance Request Form
We understand that many of our customers have had their travel plans disrupted by widespread border restrictions around the world.
We would like to help by making it easy for our customers to plan their future travel and offer greater flexibility through our travel waiver policy.
For our travel waiver policy terms and conditions, please click here.
Covid-19: Travel Advisories and Waiver Policies
Travel RestrictionsTravel restrictions are in place around the world to contain the spread of Covid-19.
Singapore
All short-term visitors: No entry or transit through Singapore
All Singapore citizens, permanent residents, and long-term pass holders:
- From Hubei Province: 14-day quarantine
- From all other countries: 14-day Stay Home Notice (SHN)
All Work Pass holders (and their dependants), Long-Term Visit Pass holders, Student’s Pass holders, as well as those who have been granted In-Principal Approval for Work Pass and Long-Term Pass, must obtain approval from Singapore’s MOM/ICA before travelling to the country. For more details, please click here.
All travellers entering Singapore, including Singapore Citizens, Permanent Residents and Long-Term Pass holders, must submit an electronic health declaration via the SG Arrival Card e-Services before proceeding with immigration clearance. All travellers are encouraged to submit their health declaration three days prior to their date of arrival.
Please refer here for more information.
Visitors affected by the above policy and need to visit Singapore due to extenuating reasons may appeal to Singapore’s Immigrations and Checkpoint Authority here: https://www.ica.gov.sg/covid-19
What should customers use this form for?
Any customer may use this form to request for Covid-19 related assistance. However, customers who booked through a travel agent or partner airline, should contact them directly for assistance.
Covid-19 Information Centre
I have a ticket for travel on or before 30 June 2020
My ticket was issued on or before 15 March 2020
You can cancel your current booking and retain the full value of the unused portion of the ticket for future use in the form of flight credits. Eligible customers will also receive bonus flight credits. This is a token of appreciation from Singapore Airlines for your support, understanding, and patience during this challenging period. Whenever you are ready, you can use your flight credits to book your new travel by 30 June 2021, with rebooking fees waived.
If you meet the above conditions but do not wish to keep the value of your ticket as flight credits, you may opt for a refund. Cancellation fees will be waived.
Partially used tickets
If your ticket has been partially used (i.e. you’ve already flown part of your itinerary), you will receive flight credits for the unused portion of your ticket, but you will not be eligible for any bonus credits. You can also opt for a refund via your original mode of payment.
KrisFlyer redemption and ‘Mix KrisFlyer Miles and Cash’ bookings
If your booking was redeemed with or paid for (partially or fully) with KrisFlyer miles, you will not be eligible for flight credits or bonus flight credits. For redemption tickets, you will receive a full refund of your KrisFlyer miles and airport taxes. Those who purchased their tickets using a combination of miles and cash will receive a refund to the original mode of payment as well.
Any refunded miles that would have expired, would have their validity extended to 30 June 2021. We will also waive the fees to redeposit the miles back to your account.
> Request for flight credits or refund
Flight credits
The value of each passenger ticket will be retained in the form of flight credits equivalent to the amount paid for the original flight ticket, inclusive of taxes.
Credit card service fees for selected countries as well as booking fees for offline ticket purchases are not included as part of the flight credits.
Seat selection fees, excess baggage or Singapore Stopover Holiday package purchases will be refunded via your original payment method.
As our offices around the world have been affected by government-imposed lockdowns, it will take longer than usual to process refunds. We will prioritise the processing of refunds based on the earliest scheduled departure dates. For example, departures scheduled for March 2020 will be processed first, followed by departures in April 2020. We seek your understanding and thank you for your patience.
If you purchased travel insurance via Singapore Airlines, please contact AIG to cancel your policy for a refund.
Bonus flight credits
The value of the bonus flight credits that each eligible customer receives is based on the cabin class that they originally booked*:
Economy Class: SGD 75
Premium Economy Class: SGD 100
Business Class: SGD 200
Suites/First: SGD 500
*If the customer’s eligible ticket contains a combination of cabin classes, the bonus flight credits will be based on the higher cabin class.
You will receive these bonus flight credits upon rebooking, and they will be used to offset the amount of your new trip. If you prefer, you can opt for a refund via your original mode of payment. Cancellation fees will be waived.
All flight credits, including bonus credits, are valid up to 30 June 2021. You may use your flight credits for up to two separate bookings. Bonus credits will be used to offset the cost of the first trip when rebooking.
For more information on the enhanced travel waiver policy, please refer here.
My ticket was issued after 15 March 2020
You can make a complimentary one-time change to your travel dates via the Manage Booking tool, as long as your ticket was issued after 15 March 2020 and on or before 30 June 2020. However, you are not eligible to receive flight or bonus credits.
Top-up fees may still apply for fare difference in the new itinerary. For cancellations, refunds will be in accordance with the ticket conditions.
Questions? Check our FAQs →
I have a ticket for travel after 30 June 2020
My ticket was issued on or before 4 March 2020
Any changes or cancellations will be subject to your ticket’s fare conditions, and you are not eligible for flight or bonus flight credits.
You can make changes to your current booking via Manage Booking. We will be reviewing our policy as the situation evolves, and we recommend that you check this page again for the latest information closer to your date of departure.
Do update your contact details via Manage Booking so we can keep you informed of any changes to your flight. You may also download our mobile app or follow us on Facebook or Twitter to receive updates on Covid-19 travel information.
My ticket was issued between 5 March and 30 June 2020 (both dates inclusive)
You can make a complimentary one-time change to your travel dates via Manage Booking. However, you are not eligible for flight and bonus flight credits.
Top-up fees may still apply for fare difference in the new itinerary. For cancellations, refunds will be in accordance with the ticket conditions.
Do update your contact details via Manage Booking so we can keep you informed of any changes to your flight. You may also download our mobile app or follow us on Facebook or Twitter to receive updates on Covid-19 travel information.
Questions? Check our FAQs →
USEFUL INFORMATION
Flight Schedules
Due to the global travel restrictions, we are operating a significantly reduced flight schedule for both Singapore Airlines and SilkAir. You may view our flight schedules for April 2020 and May 2020. We will be monitoring the situation closely and will continue to adjust our services accordingly.
If your flight was cancelled, your booking will automatically be converted into flight credits equivalent to the unused amount you paid for your original flight ticket, including taxes. Eligible customers will also receive bonus flight credits upon rebooking. Alternatively, you can opt for a refund via your original mode of payment.
If you have an upcoming flight with us, we strongly recommend that you update your contact details via Manage Booking. You may also download our mobile app or follow us on Facebook or Twitter to receive updates on Covid-19 travel information.
Travel Advisories
To contain the spread of Covid-19, nations around the world have imposed strict travel and entry restrictions. Due to the rapidly evolving situation, we recommend that you review travel advisories issued by the relevant local authorities for your destination.
Restrictions for visitors entering Singapore
Before you travel to Singapore, review the travel restrictions here.
Effective 27 March 2020 0900 hrs, all travellers, including Singapore citizens, permanent residents and long-term pass holders, must submit an electronic health declaration via the SG Arrival Card e-Services before arriving in Singapore. Travellers are encouraged to do so three days prior to their date of arrival.
Restrictions for visitors to other destinations
Do visit the IATA Travel Centre or the relevant local authorities to review the latest entry restrictions, visa suspensions, and quarantine requirements for your destination.
